Frequently Asked Questions

The 125-week Extended Warranty is available on selected products to celebrate the 125-year Miele anniversary. Please check out the details on the 125 Gala Edition models here.

The 125-weeks Extended Warranty is available on selected products purchased from Miele directly or an authorised specialist retailer. Please check out the details on the 125 Gala Edition models here.

Most of the appliances that show the product designation “125 Gala Edition” are eligible for the 125-week Extended Warranty. Please check out the details on the 125 Gala Edition models here.

The 125-week Extended Warranty is part of the 125-year Miele anniversary offer. It is available throughout the whole campaign period.

The 125-week Extended Warranty is available only on selected products that have been purchased within the campaign period. It will not apply on any purchases prior to the start date of the campaign and activation of the warranty will not be possible via the Miele App*. 

If the automatic prompt to activate the Extended Warranty has already appeared in the Miele App* and was dismissed, the warranty can be activated via the warranty overview page. To display the warranty overview page, please tap the “Profile” button. If the appliance is eligible for the 125-week warranty, the warranty can be activated here.

It is not possible to redeem the 125-week Extended Warranty via the Miele website. Please activate the warranty via the Miele App*.

The warranty should be activated via the Miele App* within 30 days after appliance purchase. Activation will remain possible via the Miele App* throughout the campaign period.  

If the appliance is delivered after the end of the campaign period, please reach out to the Contact Center for support.

To successfully connect the appliance to the Miele App*, you will be asked to enter the appliance purchase date and the serial number. In many cases, the Miele App* can automatically detect your serial number during the process. If you need to manually enter the number, follow the guides inside the app to easily locate your serial number on your appliance.​

Directly after completion of the warranty activation, the warranty status in the Miele App* will be updated and show your prolonged warranty. Furthermore, a certificate with your appliance and warranty details will be sent to you via email.

Please download the Miele App* from the App Store or Google Play Store. Open the app and follow the instructions to add your appliance. For a step-by-step instruction of the pairing process, please also check our pairing videos.

For the minimum requirements, see the information from the App Store or Google Play Store. For further details, please check out the system requirements on our website.

Appliances that are eligible for the 125-week Extended Warranty are automatically recognised by the Miele App*. The activation of the 125-week Extended Warranty is a very quick and easy process. It also enables you to display the warranty status of your appliance at any time, subsequent to the activation.

To activate your 125-week Extended Warranty, please download the Miele App* and register your Triflex  vacuum cleaner. You will automatically be prompted to activate your 125-week Extended Warranty subsequently.

In case of connectivity problems, you can activate the 125-week Extended Warranty simply by registering your appliance in the Miele App*. You will automatically be prompted to activate your 125-week Extended Warranty subsequent to the registration.

You can easily locate your serial number by using the data plate finder. Without a serial number you cannot activate the warranty for your appliance. Please get in touch with our Contact Center team for support.

The extended warranty of 125 weeks starts after the initial 1-year Miele factory warranty and successful registration for Miele Club membership, which grants an additional 1 year of factory warranty. The total, the warranty period will be 4 years and 21 weeks.

Yes, you can extend your additional 125-week Extended Warranty to a total of 10 years for a one-off fee. Please get in touch with our Miele Contact Center.

The most important benefits of the Extended Warranty are as follows:

• Maximum security: During the extended warranty period, there will be no repair charges for faults, unless caused by wrongful intent or gross negligence. The Extended Warranty covers all labour and call out charges as well as spare parts costs.
• New for old replacement:  You will receive an identical or equivalent new machine**, if we cannot repair yours.
• Reliable and fast: If the need for repair arises, our highly skilled service technicians will provide fast and reliable assistance.

The Extended Warranty is a full repair cover and includes all labour and call out charges as well as spare parts costs, unless caused by wrongful intent or gross negligence. Terms and conditions apply.

The Extended Warranty does not cover:

- Faults due to improper installation  
- Damages linked to an intervention not conducted by Miele or an authorised Miele Service Partner 
- Consumables / accessories, for example: detergent, activated carbon filter, water filter 
- Defect causes outside of the device (external factors such as damage caused through transportation, impact and jolting, or natural phenomena) 
- Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner 
- Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle. 

Please refer to the Extended Warranty terms and conditions for full details.

The 125-week Extended Warranty cannot be transferred to other appliances. If the appliance ownership changes, the Extended Warranty can be assigned to the new owner. Please contact Miele to validate the new owner.

The 125-week Extended Warranty remains valid if the appliance has been bought in an EU member state, Great Britain, Norway or Switzerland and is located there. To check validity in other markets, please check the local Extended Warranty Terms & Conditions.

Miele strives to offer a prompt service in the event of a breakdown. Under the Extended Warranty Miele Customer Service or an authorised Service Partner will support you.  Terms and conditions apply.  

Repairs conducted by unauthorised service staff will not be covered by Miele.

If the machine is beyond economic repair or if repair is impossible, you will be provided with an identical or equivalent new machine.  

With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit.  

Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the extended warranty policy becomes invalid.   

Please refer to the Extended Warranty terms and conditions for full details.