Service department

Excellent service

The quality of our customer service is reviewed regularly with the help of Miele customer surveys; in addition, it is verified through tests by independent institutes. This applies to our products as well as our technical service.

We are always close by

A comprehensive network of excellently trained Miele service technicians enables efficient route planning and thus rapid response times, so that your appliance is up and running again in a very short time.

The equipment in our service vehicles has been perfectly thought out

Our in-house service technicians not only possess the required know-how but are also equipped with the correct tools and spare parts for their particular field of work. Required spare parts are delivered overnight directly to the technicians.

You can always reach us

The Miele Customer Service Hotline and Field Service Department offer services Monday to Saturday, between 9:00am to 5:30pm (except Sundays and Public Holidays).

You can book a service visit with us by phone at +852 2610 1025

Extended warranty

All Miele appliances have a 12-month warranty. If you would like to "cover your back" beyond this time frame, Miele offers different extended warranty services for you to protect your appliances.

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